Welcome to LUXURIOUS DRINKS Sales, your premier destination for fine spirits from around the world. We’ve compiled a list of frequently asked questions to ensure your shopping experience is as smooth and enjoyable as our premium selections. Should you need further assistance, our dedicated customer service team is always here to help.
Product Information
What types of spirits do you offer?
Our curated collection includes a diverse range of premium spirits such as Absinthe, Aperitief, Bourbon, Liqueur, Pisco, Rum, and Vodka. We specialise in exceptional, high-quality products for discerning enthusiasts and professionals.
Are your products authentic and of high quality?
Absolutely. We take great pride in sourcing only the finest, authentic spirits from reputable producers worldwide. Each product in our collection is selected to meet our strict standards of excellence.
Ordering & Account
How do I place an order?
Simply browse our collection, select your desired items, and proceed through our secure checkout. You’ll need to provide your delivery details and choose your preferred payment method.
Do I need to create an account to make a purchase?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience for future purchases.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed through secure, encrypted channels to ensure your financial information remains protected.
Is my payment information secure?
Yes, we employ industry-standard encryption and security measures to protect all your personal and payment information. Your financial details are never stored on our servers.
Delivery & Shipping
Where do you deliver?
We ship globally to most countries, excluding certain remote regions and parts of Asia due to logistical constraints. During checkout, you can enter your address to confirm delivery availability.
What are your shipping options and costs?
We offer two premium shipping options:
– Standard Shipping: £12.95 via DHL or FedEx, delivery within 10-15 days after dispatch
– Free Shipping: Complimentary via EMS for orders over £50, delivery within 15-25 days after dispatch
– Standard Shipping: £12.95 via DHL or FedEx, delivery within 10-15 days after dispatch
– Free Shipping: Complimentary via EMS for orders over £50, delivery within 15-25 days after dispatch
How long will it take to receive my order?
After placing your order, we require 1-2 business days to carefully prepare your shipment. Delivery times then depend on your location and chosen shipping method, typically ranging from 10-25 days after dispatch.
Can I track my order?
Yes, once your order is dispatched, we’ll provide you with a tracking number via email so you can monitor your shipment’s progress with our carrier partners (DHL, FedEx, or EMS).
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we accept returns within 15 days of delivery. Please contact us at [email protected] to initiate a return.
Are there any restrictions on returns?
Due to the nature of our products, we can only accept returns of unopened bottles in their original condition with all seals intact. Unfortunately, we cannot accept returns of opened products unless they are damaged or defective.
How long does it take to process a refund?
Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
Additional Questions
Do you offer gift wrapping or special packaging?
All our orders are carefully packaged with premium materials to ensure safe transit. While we don’t offer specific gift wrapping, our elegant packaging makes any order suitable as a gift. For special requests, please contact us before placing your order.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipment.
Still have questions? Our dedicated customer service team is here to assist you.
Email: [email protected]
LUXURIOUS DRINKS Sales | 38 Commercial Rd, Newport, GB NP7A 5OV